Why the EarsMate?
The 5 steps for Order done:
We are available by Email,Phone or Online...
You Order Procedure as follows Easy 5-steps:
Step-1. Inquiry on products and price
Step-2. Negotiate for Order's Price and Quantity
Step-3. Discuss for Shipping and delivery
Step-4. Confirm the order and Payment
Step-5. Collect shipment from the Shipping agent
Trade Terms and Service:
Q: What is the payment terms for Order,please?
A: You can pay by T/T bank,or Western Union,Moneygram.
Also,the Paypal, L/C,is acceptable.
B- Delivery and Shipping:
1. Q:What is the delivery time/Lead time for order,please?
A: 1.For samples,the lead time is about 3-4 days.
2. For bulk order 100-500pcs,the lead time is about 5-7 days.
3. If Order over 1000+Pcs the lead time will be about 7-9 days.
2. Q: How about the Shipping and Cost for Order, please?
A : 1.For bulk shipment over 100KG or 1 CBM, we suggest you to ship by Sea, or by Air Plane.
2.For samples and small Shipment, we can ship it to you by Express of DHL, TNT, UPS, FEDEX, EMS .
3.Also,we can send shipment to your appointed Agent in China if you have.
C-Service and Policy:
Q:What is the products Warranty?
A: 2-Years Warranty for all of the Video Surveillance products.
WHAT DO I NEED TO DO TO SEND MY PRODUCT IN FOR REPAIR OR REPLACEMENT?
1. Call 24-Hrs Hotline at +86-755-2357-1166.
2. They will first try to help you troubleshoot your product.
3. If your product needs repair/replacement, you will be issued an RMA (Returned Merchandise
Authorization) number by one of our Tech Support representatives.
4. Pack the product carefully with the parts that damaged or needed to repair/replacement.
5. Write the RMA number clearly on the exterior shipping box. Be sure to also include the RMA number in the ATTN line on your shipping label.
6. Not including this information on the exterior shipping box will cause delays in the processing of your RMA.